They&#39;re some of the quietest on the market - they feature advanced noise cancellation engineering which make a barely detectable 45dB&nbsp;of sound during movement.

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To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-and-payment/how-to-edit-shipping-billing-info-after-placing-order' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

The new delivery date

Note: If your order is already on the way, you cannot change the delivery date

To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-account/shipping-address-change-instructions' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

The new color option

Note: Please kindly note that the product or color option update will reflect in your invoice. We will inform you of the updated price (if any) and shipping date via email. Thank you for your time.

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The product of your original purchase

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No longer needed

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To quickly cancel your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-and-payment/can-i-change-or-cancel-my-order' target='_blank'>here</a> and follow step by step. Please kindly note that only orders with the status "Order confirmed" can be canceled by you. In other cases, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

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Ergochair 2

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Reason for returning your order

Inaccurate website description

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Item arrived too late

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You can return the order within the trial. In the meanwhile, please kindly check your receipt & Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

After receiving a refund notification email from us, the money will be fully reflected in your account within 3-5 business days. If not, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you! *Please note that if you're filing a dispute, we will be unable to issue your money. You would need to cancel the dispute and inform us by filling out the form below.

Your email address

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The check-out page does not let me complete payment

Please visit the link <a href='https://www.autonomous.ai/help-center/payment/why-cant-i-process-payment-what-step-do-i-need-to-take' target='_blank'>here</a> to learn the reasons for your payment issues. In case your account is blocked on our website, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

We sincerely apologize for any inconvenience caused and will contact you ASAP in regards to providing a solution. Thank you so much for your time

Ask about a missing order 
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The missing product(s) or component(s)

The tracking number

Please visit <a href='https://www.autonomous.ai/track-your-order' target='_blank'>here</a> to track your order status. To get other information about the Autonomous shipping policy, please visit <a href='https://www.autonomous.ai/help-center/shipping' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

My product has been shipped to the wrong address

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Product name

The estimated shipping date we showed

Reason for replacing your product(s)

Product defect

SO# on the label underneath the seat

We sincerely apologize for any inconvenience caused and will contact you ASAP to provide a solution. Thank you so much for your time.

Please find out our tips for common product troubleshooting <a href='https://www.autonomous.ai/help-center/products-and-troubleshooting' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

Name of the component(s)

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Request additional information 
Get help with assembly

Visit <a href='https://www.autonomous.ai/help-center/product#standing-desks' target='_blank'>here</a> to search for product FAQs. Or join our community <a href='https://labs.autonomous.ai/' target='_blank'>here</a> for more discussions. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

What's your question about?

Shipping & Delivery

Edit Order

Return/ Refund/ Cancel Order

Defect & Replacement

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Product Assembly

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To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below.

Your Phone Number

Available time

Note: Please kindly note that the refund amount will reach your bank account 3 - 5 business days from when we receive your request and returned products.

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below. Our Customer Service will get back to you soon. In the meanwhile, please kindly check Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

Request addition help with Third-party vendor

The vendor didn't respond in 48 business hours.

Products and troubleshooting

We're happy to help you for all queries regarding product features, assembly, troubleshooting, product comparisons, and more for all Autonomous products.

Product Information - Assembly and Features - Autonomous Help Center

Need help with your Autonomous product? Have a question about your Autonomous order? Wondering which Autonomous design is best suited for you? For all queries regarding Autonomous products, Partnerships, Shipping & Returns Policies, T&Cs and more, head to the Autonomous Help Center.

How loud are the motors on the SmartDesk when they're in use?

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