We use third-party shipping partners to deliver our products to customers. Our usual shipping partner is FedEx. However, we are now diversifying our shipping methods to provide customers with faster shipping. You will also see UPS as our delivery partner.

Keep in mind:

<ul>
	<li>Free shipping is applied for all Autonomous products purchased directly on the website,&nbsp;except for oversized products including XL SmartDesks, XL tabletops, and SmartDesk corner.&nbsp;However, we will not cover the customs fees if your country requires it.</li>
	<li>Please be aware that we offer ground shipping service but not other expediting shipping options. Our ground shipments do not require a signature for delivery.&nbsp;</li>
	<li>For bulk orders (more than 5 desks/chairs), we will use the LTL freight shipping.&nbsp;</li>
</ul>

Shipping service

Autonomous Help Center helps faster shipping with third-party shipping partners. There are some shipping service notes that you should keep in mind.

Shipping Service - Delivery - Autonomous Help Center

Check the status of your order 
Get order confirmation via email

Name of the receiver

Shipping address

I didn't receive my order confirmation email

Change email address, shipping address, shipping date, product options

The product you have already ordered

The current registered shipping address

The new shipping address

To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-and-payment/how-to-edit-shipping-billing-info-after-placing-order' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

The new delivery date

Note: If your order is already on the way, you cannot change the delivery date

To change your order information including: - Shipping address - Shipping date Please visit <a href='https://www.autonomous.ai/help-center/my-order-account/shipping-address-change-instructions' target='_blank'>here</a> and follow the instructions provided. If your order label is no longer "Order confirmed" and/or you have additional requests related to editing your order information not listed above, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

The new color option

Note: Please kindly note that the product or color option update will reflect in your invoice. We will inform you of the updated price (if any) and shipping date via email. Thank you for your time.

Cancel order 
Enquire about an order cancellation

The product of your original purchase

Reason for cancelling order

No longer needed

Bought by mistake

Inaccurate website description 

Estimated shipping date is too late

Forgot to input the discount code

Other reason(s)

Reason

To quickly cancel your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-and-payment/can-i-change-or-cancel-my-order' target='_blank'>here</a> and follow step by step. Please kindly note that only orders with the status "Order confirmed" can be canceled by you. In other cases, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you!

Product list

Smartdesk

Ergochair 2

Kinnchair

Myochair

Avochair

Ergostool

Accessories

Others

ProductList

Reason for returning your order

Inaccurate website description

Received wrong item

Item defective or doesn't work

Product damaged, but shipping box OK

Item arrived too late

Missing or broken parts

Product and shipping box both damaged

Damage after use

You can return the order within the trial. The sales item is not eligible for return. In the meanwhile, please kindly check your receipt & Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

After receiving a refund notification email from us, the money will be fully reflected in your account within 3-5 business days. If not, please send us your request by filling out the form below. Our Customer Service will get back to you soon. Thank you! *Please note that if you're filing a dispute, we will be unable to issue your money. You would need to cancel the dispute and inform us by filling out the form below.

Your email address

The payment method you selected

The check-out page does not let me complete payment

Please visit the link <a href='https://www.autonomous.ai/help-center/payment/why-cant-i-process-payment-what-step-do-i-need-to-take' target='_blank'>here</a> to learn the reasons for your payment issues. In case your account is blocked on our website, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

We sincerely apologize for any inconvenience caused and will contact you ASAP in regards to providing a solution. Thank you so much for your time

Ask about a missing order 
Report an incorrect delivery 
Report an incorrect address

Your registered shipping address

The missing product(s) or component(s)

The tracking number

Please visit <a href='https://www.autonomous.ai/track-your-order' target='_blank'>here</a> to track your order status. To get other information about the Autonomous shipping policy, please visit <a href='https://www.autonomous.ai/help-center/shipping' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

My product has been shipped to the wrong address

Photo of the shipping label and SKU on the delivered product packaging

Product name

The estimated shipping date we showed

Reason for replacing your product(s)

Product defect

SO# on the label underneath the seat

We sincerely apologize for any inconvenience caused and will contact you ASAP to provide a solution. Thank you so much for your time.

Please find out our tips for common product troubleshooting <a href='https://www.autonomous.ai/help-center/products-and-troubleshooting' target='_blank'>here</a>. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

Name of the component(s)

Referral program
Affiliate program 
Blog subscriber discount code 
Other promotions

Discount code

Referral/Affiliate code

My friends can't use Referral/Affiliate Code

I can't find my rewards on Autonomous account

Request additional information 
Get help with assembly

Visit <a href='https://www.autonomous.ai/help-center/product#standing-desks' target='_blank'>here</a> to search for product FAQs. Or join our community <a href='https://labs.autonomous.ai/' target='_blank'>here</a> for more discussions. In case the information we provide does not help, please request support by filling out the form below. Our Customer Service will get back to you soon. Thank you!

What's your question about?

Shipping & Delivery

Edit Order

Return/ Refund/ Cancel Order

Defect & Replacement

Payment

Product Assembly

TicketList

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below.

Your Phone Number

Available time

Note: Please kindly note that the refund amount will reach your bank account 3 - 5 business days from when we receive your request and returned products.

To quickly return your order, please visit the link <a href='https://www.autonomous.ai/help-center/my-order-account/order-return-request-instructions' target='_blank'>here</a> and follow step by step. If you are unable to make a return request, please fill out the form below. Our Customer Service will get back to you soon. In the meanwhile, please kindly check Autonomous Refunds and Returns policies <a href='https://www.autonomous.ai/help-center/policy/trial-return-exchange-policy' target='_blank'>here</a> to make sure you understand your rights and responsibilities. Thank you!

Request addition help with Third-party vendor

The vendor didn't respond in 48 business hours.

Shipping and delivery

Autonomous reviews in detail all information regarding shipping and delivery dates, location, multiple shipments, missing or lost packages, invoices, and more.

Shipping service

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