Sometimes the delivery status is updated in advance and you may see your package marked as "Delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there soon.

If you receive email notification of successful delivery without finding or receiving your order(s), please try:

• Looking around the surrounding area of the shipping address (if you live at a residence).

• Checking again with building reception/management (if you live in an apartment).

• Autonomous reserves the right to deny assistance or responsibility for any loss claims, which are reported to us after 30 days from the delivery date, or because the customer provided an incorrect/incomplete shipping address.

Some carriers’ delivery notifications can be shot out 24-48 hours before their actual arrival. If you still can’t find your package(s), please contact us. Our Customer Service Department can assist you in filing a claim and can help send you a replacement package(s).