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- My order and paymentOrder information, edit, cancel + general payment issues.
- Shipping and deliveryShipping locations, shipping times, taxes + general shipping inquiries.
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Frequently asked questions
- On Autonomous.ai, select Sign in at the top right.
- Select Your orders.
- If you're logged in to your account, select Track Your order.
How do I assemble my Autonomous SmartDesk?
Our SmartDesk comes with an instruction manual included in the box. For a clear step-by-step guide on how to assemble your Autonomous SmartDesk, please view the instructional videos below for
Can I reschedule delivery date?
Regrettably, the delivery date is contingent upon the carrier's schedule. We recommend reaching out to the carrier directly to arrange for your package to be rerouted to a nearby delivery center.
What are the differences between SmartDesk Core & SmartDesk Pro?
The Core frame (without top) has a height range of 28.3" - 47.5" is only compatible with Classic Top size and has a 5-year warranty.
The Pro frame (without top) has a wider height range of 25.4" - 51" and a longer, compatible with both Classic and XL tops, and has 7-year warranty. Both frames hold up to 300 lbs of weight.
For a complete side-by-side comparison of our SmartDesk Core & SmartDesk Pro, please refer to the informative video below:
Why was only part of my order delivered?
If you order is shipped in multiple packages, you may get multiple deliveries. We’ll send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.
How can I track my order?
To diversify its product range, Autonomous is currently cooperating with a number of third-party sellers. In most cases, third-party sellers handle customer service for orders shipped directly from them. You can find the seller's name right under the product name.
Autonomous send an email with a tracking link as soon as your package ships, which you can use any time to check its progress.