In an effort to fulfill orders as quickly as possible, the window for making changes (including cancellations) is very small. Once an order is shipped, it is not possible to make changes or cancel the order, but you can initiate a return via our Returns form.

You can't make changes, but you can cancel an order within 30 minutes of placing it when the status is marked as "Order placed". With registration by the email used to place the order, you can sign up for an account.

1. Select the “Sign in” button, then fill in your email to log in.

2. Move to the "Hello [your name]" button at the top and select “Your orders”.

3. Search your order and click on "See detail".

4. Select the “Cancel order” button if you want to cancel the whole order or "Cancel item" for a specific item.

Note: If you need to change an item’s color, size, or quantity, or your shipping selection or delivery address—simply cancel your original order and place a new one.