Coolpo is a visual algorithm research company committed to leveraging omnidirectional sensing and artificial intelligence on smart conferencing systems. #CES2021 Tech Awards & WorldFestival Award
Orders & Returns
Terms & Policies
Exchange only. Our policy lasts 30 days. If 30 days have passed since your receipt, unfortunately, we can’t offer you an exchange. To be eligible for an exchange, your item must be in the same condition you received. It must also be in the original packaging. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking is to be charged to the consumers for the return of the product. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Shipping Your orders will not be processed for shipping if the payment option is not confirmed (i.e., a credit card payment is not approved, a direct debit is returned from the purchaser’s bank account for any reason, or a bank/wire transfer is not reflected yet on the receiving bank’s records). Shipping Restrictions Due to restrictions from our financial partners or restrictions by law, Company does not ship to the following locations: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, and Zimbabwe. Expected Time of Arrival Shipping dates are estimates only. You may not cancel or reschedule any order, or return any product unless approved by Coolpo in writing. If your delivery address is geographically remote or otherwise difficult to deliver to, it is possible that we may not be able to deliver there. Coolpo will not be responsible or liable for any delay or failure to deliver due to any cause which is unavoidable or beyond Coolpo’s reasonable control. In such cases, Coolpo will have the right, at its option, without penalty or any liability for breach, to terminate all or any part of any order or to reschedule delivery within a reasonable time.
The warranty is 12 months from the date of purchase.