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Why is my order delayed?
Our goal is to get your order delivered as quickly as possible. However, pre-transit order delays can happen for a variety of reasons including:
Pickup Delays
- Your order is stuck at the "order confirmed" or "ready to pick-up" status and is not changed to "shipped" after the estimated shipping date.
- The new estimated delivery dates are displayed on the order tracking page.
Delivery Returned to Warehouse
If a driver returns your delivery to the warehouse. Please contact us. We’ll cancel your delivery order and won’t charge you for the order.
- Driver can’t find the customer’s address
- No safe location is found
- Customer isn’t reachable
- Customer cancelled
- To comply with food safety rules
Delivery Delays
You do not receive the shipment(s) before the delivery window has passed. The estimated delivery date will be calculated by adding the shipping time frame to the estimated shipping date (based on your location) provided by the carrier partners.
- 48 contiguous US states: 3 to 5 business days
- Hawaii, Alaska, Puerto Rico: 7 to 9 business days
- Canada: 5 to 7 business days
- Countries in Europe: 7 to 9 business days
Shipping and Carrier Delays
The order tracker displays new estimated delivery dates. If your tracking information hasn't been updated for two business days or it's two business days after your estimated delivery date, select the Customer Service button.
Different events in certain areas can impact carriers. Check for known shipping delays in your area using the links below.
For any other concerns about pickup, delivery, and shipping delays, feel free to contact us for assistance.
