Dropship Product TOU
Last Updated: August 2022
If you have any questions about this TOU, please contact us at [email protected].
1. Dropship Products offered by Third Party Vendors on Autonomous’ Site
Autonomous may list products from other Third Party Vendors that are not Autonomous’ own products for sale under the dropship model (the “Dropship Products”). In a dropship model, we send the customer order to the Third Party Vendors’ warehouses, then the Third Party Vendors shall pack, and prepare to send the product directly to you as the end customer. Autonomous is not involved with inventory storage, order processing and fulfillment nor quality control of such products.
Autonomous shall clearly identify the Dropship Products listed on the Sites at all times. Vendor's name shall be clearly labeled as “Sold and shipped by
Autonomous reserves the right to discontinue, suspend or change the offer of certain Dropship Products including pricing at Autonomous’ discretion anytime.
Autonomous may offer Dropship Products that are fitness equipment, office wellness products or health related products. Such Dropship Products may have specific and detailed user manuals and safety guidelines that you must follow to ensure proper use of the products. Autonomous does not take any responsibility for such product usage or the accuracy and completeness of such materials. The product liability of Dropship Products are solely the Third Party Vendors’ responsibilities. Any questions regarding product liability, product safety or user manual to be directed directly to the Third Party Vendors’ Customer Service to ensure adequate response. Autonomous does not verify, certify or in any manner endorse the potential health or wellness outcomes of such Dropship Products.
2. Policies For Dropship Products
Product Information, Product Quality and Product Liability
While Autonomous makes all reasonable and best efforts to conduct due diligence on Third Party Vendors as well as the Dropship Product quality, a listing on our Sites does not imply Autonomous’ endorsement and certification of the Third Party Vendors and their products in any manner. In terms of providing information on the Dropship Product, while Autonomous makes every effort to present accurate and reliable information about the Dropship Products and the Third Party Vendor, we do not endorse, approve or certify such information nor does it guarantee the accuracy, completeness, efficacy or timeliness of such information. It shall be the sole responsibility of the Third Party Vendors to deal with any matters related to Product Liability, Product Warranty and Customer purchasing Dropship Products must contact the Third Party Vendors directly to ensure adequate and complete information.
Autonomous does not provide warranty for Dropship Products. Such Products shall have their own Product warranty policy as provided and stated by the Third Party Vendors. It is the Customer’s responsibility and is in the Customer’s interest to read carefully the warranty term and conditions of the Dropship Products prior to making any purchase.
Autonomous Customer Service team may act as the first point of contact for Order enquiries, Product Return and any questions related to all products listed on our Sites including Dropship Products within the 30 day period of Free trial and free return if the Vendor provides such Free Trial and Return Policy. However, you should be aware that for Dropship Products, we rely on our Third Party Vendors to answer all information or responses as well as to accept a request for return and refund and thus the response time to your inquiry might be longer than it would be for an Autonomous Product. For faster response, a direct inquiry with the relevant Third Party Vendor is strongly encouraged. We do not sell replacement parts for Dropship Products. In case of need, please contact the Third Party Vendor’s customer service directly for inquiry and service. All contact information of our Third Party Vendor shall be posted on our Sites. In the case of inquiries related to any manufacturer warranty after the Free Trial and Return Period (if applicable) expires, our policy is to defer to the Third Party Vendor to handle all product warranty related issues and any other inquiries directly with the customers.
Return and Refund Process
The Return and Refund process for Dropship Products is the same as other Autonomous’ Products listed on the site (link here). However, Return and Refund Policy of individual Dropship Products may differ from Autonomous’ own Products. If such a difference exists, the Third Party Vendor’s Return Policy shall override. It is noted that not all Vendors offer a free trial and return policy. In cases where the Vendor does not offer a free trial and return period, the Customer must contact the Vendor directly for any after sale inquiry, including product issues and replacement.
Autonomous shall make sure all details regarding individual Dropship Product policy be listed fully and clearly on our Sites. It is the Customer’s responsibility to read through all the available information prior to placing an Order. By Placing an order, the Customer shall be deemed to have read and fully accepted all terms and conditions of offerings of each product. In addition, as it is the Third Party Vendor that shall handle all order processing, return pick up, there might be longer processing time for a Dropship Product return. A typical Dropship Product return process shall involve an additional step of Autonomous reaching to the Third Party Vendor for an RMA prior to further processing.