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Orders & Returns
Terms & Policies
IMPORTANT NOTE: White Glove installation includes the removal of packaging, so make sure to keep the packaging for items which you may want to return. Any custom-made products (e.g. size or color) or products with modifications (e.g. table cuts) are not eligible to be returned. All refunds for eligible returns will be processed within 10 business days of receipt. See “Additional Details” below for information regarding the return of damaged or defective furniture. Northread Office Supply Returns • Office supplies are eligible for return within 30 days of the receipt for a full refund. • Items must be in new condition and in the original packaging to qualify for a full refund. • All refunds will be processed within 10 business days from receipt by Northread. Northread Corporate Branding Returns All Corporate Branding purchases are final; we do not accept returns of personalized/customized items. Third-Party Furniture + Accessories Returns • Third-party furniture is eligible for return within 30 days of the receipt of the order and is subject to a 20% restocking fee. Read below for manufacturer-specific return information. Additional Details FURNITURE RETURNS: DAMAGES & DEFECTS • If product arrives damaged, contact us within 5 days to arrange an exchange or refund at no cost to you. Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. • If there is a defect in manufacturing, we will replace furniture items at no cost to you. See our Warranty Policy for details on initiating a claim.
Returns are accepted as set forth below. To place an allowable return within the eligible timeframe, please contact Northread via email ([email protected]) with your order number and details on the items you’d like to return. Returns of Northread products are accepted within 120 days of delivery free of charge, provided that the product is in new condition. Please note: • If the product returned is no longer in new condition, the customer will be assessed a minimum 20% refurbishing charge that will be deducted from your refund. • All White Glove delivery and installation fees are non-refundable. • All refunds for eligible returns will be processed within 10 business days of receipt at Northread’s facility. • For Northread only: If holes for sprinkler head installation are cut in the NorthreadPod, the NorthreadPod is ineligible for return, although it will still be covered under the standard 5-year warranty. Damages + Defects • Please inspect shipments for any visible carton damage and note that on the paperwork when signing for the delivery. Once assembled, inspect the product for any damage. If the product arrives damaged, contact us within 5 days to arrange an exchange at no cost to you. Northread Furniture Returns • Northread furniture can be returned within 30 days from the date of receipt (exceptions may apply and are noted in product detail pages), in new condition and only if in the original packaging. • These returns are subject to a 20% restocking fee which will be deducted from your refund. You are responsible for costs of return shipments. • All White Glove delivery and installation fees are non-refundable.