Question 1

Can I use this treadmill on the carpet?

Accepted Answer

No. This Walkingpad A1 PRO is not recommended to use on carpet. We believe the WalkingPad non-slip floor mat would be a better fit.

Question 2

How can I connect to the app?

Accepted Answer

You can watch how to connect Walkingpad A1 PRO to the KS App here.

Question 3

Where can I download the app?

Accepted Answer

You can find the KS Fit APP for WalkingPad A1 PRO on both Google Play store and Apple APP store.

Question 4

How to register the app?

Accepted Answer

Please download the KS Fit APP for WalkingPad A1 PRO from google play store or Apple APP store.
Before registering the APP, please change the country into yours on the homepage of the APP. Because phone number registeration is only available for Chinese users. Oversea customers should register with emails.

Question 5

What's the battery type for the remote?

Accepted Answer

The battery type of the remote control of WalkingPad A1 PRO: 1 x CR2032 Cell Battery.

Question 6

Three modes: 'Standby' 'M mode' 'A mode', What do they stand for?

Accepted Answer

With WalkingPad A1 PRO treadmill:
1. "Standby" means sleep mode while not walking.
2. "M" means modified speed.
3. "A" means automatic speed You can switch between the 3 modes with the remote control.

Question 7

How to use 'A' mode?

Accepted Answer

All walking treadmill has the "A" / Automatic Mode. Light of the automatic mode is on; Speed is automatically controlled by intelligent algorithm. It follows the speed of walking.
The start-up requires the customer to stand at the head part of the treadmill belt before the machine runs. The head section of the walking belt is acceleration, the middle section is constant speed, and the rear section is stop. Because there are sensors on the walking machine, if the customer has a very soft mat, the sensor's induction will cause the novice mode to pass, and the solution will remove the mat. (If the ground is uneven, this will happen, you need the customer to put the machine on the ground).

Question 8

Where can I purchase a Walkingpad Associates?

Accepted Answer

If you need accessories, find them here:
1. WalkingPad Non-slip Floor Mat.
2. WalkingPad Detachable Handrail.

Question 9

How to solve the black screen when booting the machine?

Accepted Answer

1. If the screen of WalkingPad A1 PRO is black. Please check if the switch is turned on.
2. If the white light is on but the screen is black. Please try to replace another power cable or plug.

Question 10

The device can't connect to the app, the device wifi flashes fast.

Accepted Answer

If the wifi light flashes fast, can't find the device and the network timed out. Please follow this method: Press the big button on the right side of the WalkingPad A1 PRO and press it twice. 3s pause in the middle.
At this time, the wifi light becomes slower and then restarts. You can reconnect the device (press 3s to pause for 1s and then press 3s and then turn off the power).

Question 11

What to do when it displays "SAFE" on the screen?

Accepted Answer

Please check if you have plugged the red safety key into the handrail. It's designed for protection. When the safety key is not plugged in, the machine will turn into safe mode.

Question 12

What should I do if the machine shows an error code?

Accepted Answer

1. If the WalkingPad A1 PRO prompts codes start with "E". It may be caused by the transportation. Please power off the treadmill for about 10 minutes, and then restart, the code may disappear.
2. If you followed the step 1 method but the code still happening.
E01 means drive communication error; E02 means motor abnormality; E05 means overcurrent protection; E06 means motor protection; E08 means sensor error.
For these codes issues, please contact with our support for help.
3. If the WalkingPad prompts E10 or E11, don't worry, it will automatically resume after the countdown.

Question 13

What should I do if the WalkingPad A1 PRO's screen displays "press" or "rest"?

Accepted Answer

1. For “press”, please press the remote control’s function key to press and exit.
2. For “rest”, the technician suggests that do not use it for more than 1 hour/each time for WalkingPad A1 Pro. The machine will stop automatically after a long time of use. This is helpful in extending the lifetime of the machine, not a malfunction problem. Please do not worry. Just switch the machine off, let it cool down for half an hour, then switch it on again and keep using.

Question 14

What should I do if the WalkingPad A1 PRO has an abnormal noise?

Accepted Answer

1. If a slam noise. You may place a treadmill floor mat under the WalkingPad A1 PRO.
2. If Motor carbon brush whistling (very sharp metal whistling sound), front / rear drum abnormal sound. If this situation continues for a couple of days, please contact out support for maintenance.
3. If the motor cover grinding to the walking belt: magnetic friction sound, please contact out support for maintenance.
4. If other abnormal sounds. It needs to be judged and processed according to a detail description or video attachment, please report to our support.

Question 15

What if the remote control doesn not work?

Accepted Answer

1. If the WalkingPad A1 PRO's remote control can not be used, you need to match the machine and the remote control first. When the power is turned on, a white progress bar appears. Press the remote control's conversion button 5-8 times to match the success. After successful, it will automatically switch the mode.
2. The match is not successful. If it does not match, check if the battery is installed correctly. If it is correct, you need to send a new remote control according to the machine condition. If the code needs to be returned to the factory for repair.