All shipments should be inspected immediately upon arrival. Please make note of any damage to boxes when signing for shipment. Report any losses or damages promptly to Autonomous by e-mail at firstname.lastname@example.org. Notification must be made within one week of delivery. Save all packaging until the 30 day trial period has ended in the case of needing a return. All returns MUST be authorized by Autonomous, which will advise you as to return authorization and arrange for pickup of any damaged merchandise.
If your order does not arrive within the delivery timeframe please let us know immediately, we cannot be responsible for claims filed more than thirty days after the delivery period.
Our standard warranty is one year from the date of purchase. Some products have longer warranty; please check your specific product page for more information. Your product is guaranteed to be free from manufacturer’s defects, and you may return any of your product that has a manufacturer’s defect within the warranty for store credit. "Defects", as used in this warranty, are defined as imperfection in material or workmanship that will impair the use of the product.
All Autonomous warranties are limited warranties and are limited to the original purchaser with proof of purchase. In some cases, wear and tear may be depreciated for the time that the product was in use. In no event shall Autonomous be liable for incidental or consequential damages resulting from the use of the product. This warranty does not cover:
(1) defects caused by improper assembly; (2) defects occurring after purchase due to product modification, intentional damage, accident, misuse, abuse or negligence; (3) normal wear and tear due to age; and (4) labor or assembly costs.
Return and Exchange Policies
- Please email our customer service team at email@example.com to discuss and obtain our Return Authorization Number. All returns must be approved by Autonomous before returning the merchandise.
- You must have the original packaging for return shipping. Failure to keep original packaging will result in a refusal of initating a return.
- The 30-day trial policy only applies for customers whose addresses are in 48 US continental states.
- Within the 30-day trial, Autonomous will issue a full refund upon receiving the product in the original packaging and in “like new” condition.
- Within the first 30 days, international customers may return their order for a refund. The purchaser is responsible for the initial shipping costs plus the return shipping as well duties or taxes at customs (if any). The restocking fee is 30% of the order.
- If the product is damaged due to return shipping caused by customer, the customer will pay all shipping plus a 30% restocking fee.
- Exchanges are only accepted within the 30-day trial period. You will need the original packaging to initiate the exchange process.
- Exchanges and Returns within the 30-day trial period are limited to one unit per customer. You will responsible for all shipping for any extra unit that you return. Please reach out to our Customer Experience team at firstname.lastname@example.org for further details.