SmartDesk. Designed to unlock your potential.
SmartDesk.Designed to unlock your potential.
Your Ideal Height Calculator.
FAQs
Most Frequently Asked
How do I know if the standing desk I want to order is in stock, and how do I check when it will ship?
To check if a particular item on the Autonomous website is in stock, head to the product page and select the tabletop and leg frame combo you’re interested in ordering. If available, it will say “In stock” in green text next to the number of units you wish to order.
You’ll also see an Estimated Shipping Date on the product page. Please note: this is the time your order will be shipped out of our warehouse. It is determined by the options you select and availability of stock.
How long will it take to deliver my order?
Shipping time frame is calculated from the estimated shipping date to the expected date of delivery.
The shipping date is the date your products are shipped out of our warehouse.
The delivery date is the date your products are expected to arrive at your delivery address.
Please note that each adjustable desk in any one order may have different estimated shipping dates due to its availability and warehouse location. Shipping time frame varies depending on your location. Please see below:
United States - The 48 contiguous states: 3 to 5 business days after the item’s estimated shipping date.
Canada: 5 to 7 business days after the item’s estimated shipping date.
Countries in the European Union: 7 to 9 business days after the item’s estimated shipping date.
Switzerland and the UK: 9 to 11 business days after the item’s estimated shipping date.
How do I change or cancel my order?
After completing your order - signified by the notification “order placed” - you cannot make changes to your order, but you may cancel your order within 30 minutes of placing it. See below:
1. Select the “Sign in” button, then fill in your email to log-in to your Autonomous account.
2. Move to the "Hello [your name]" button at the top and select “Your orders”.
3. Search for your order and click on "See details".
4. Select “Cancel order” if you would like to cancel the entire order, or "Cancel item" for a specific item.
Note: If you would like to change an item’s color, size, or quantity, or need to edit your shipping selection or delivery address - simply cancel your original order and place a new one. Once an order is shipped, it is not possible to make changes or cancel the order, but you may initiate a return via our Returns form.
My delivery is missing. How do I track a missing package?
Be aware that the delivery status of your order may be updated in advance and you may see your package marked as "Delivered" even if you have not received it. It may not have been delivered yet, but it's heading to the address you've selected and it will be there real soon. If you receive email notification of successful delivery without finding or receiving your desk, please try:
Looking around the surrounding area of the shipping address (if you live at a residence).
Checking again with building reception/management (if you live in an apartment).
Autonomous reserves the right to deny assistance or responsibility for any loss claims which are reported to us after 30 days from the delivery date, or because the customer provided an incorrect/incomplete shipping address.
Some carriers’ delivery notifications can be shot out 24-48 hours before their actual arrival. If you still can’t find your package(s), please contact us. Our Customer Service Department can assist you in filing a claim and can help send you a replacement package(s).
Does my order come in a single or multiple packages?
Our sit-stand desk range is usually delivered in multiple packages. These packages are usually shipped from different Autonomous warehouses. We do this for a number of reasons:
By separately packaging components we lower the risk of any damage during transit.
We have multiple warehouse locations, and our separate packaging gives our shipping partners the flexibility to pick up and deliver your order as soon as possible.
We are able to optimize our shipping costs and continue to provide you with free shipping.
Autonomous Knowledge Hub
How does the Autonomous Desk help performance in the professional workplace?
For company-wide adoption or personal use, our electric desk range is engineered to support physical health, mental wellbeing, and peak productivity. Autonomous Desks have helped over 130,000 offices to date and our clients have witnessed improved morale and stronger performance across their teams.
What sizes are available for your desk surface?
Our desktops are available in 2 sizes:
Classic: 53” x 29”
XL Classic: 70.5” x 30” XL edition
How important is UL certification?
The UL Certification Mark is one of the most widely recognized and trusted symbols of safety for consumers globally. When investing in a sit stand desk that you plan on using daily, whether it be for work, education, or gameplay, UL certification ensures product safety, performance, and reliability for you, your family, and your teams.
What are the ANSI/BIFMA G1 standards?
According to the ANSI/BIFMA G1 ergonomic guidelines, any rising desk is recommended to be adjustable from a minimum height of 22″ to a maximum height of 46.5″. This is intended to accommodate 90% of the US population based on a national census survey, from the 5th percentile of women to the 95th percentile of men.
How is ANSI/BIFMA X5.5 used to certify an Autonomous height adjustable desk?
ANSI/BIFMA X5.5 is a set of strict standards recommended for any sit-stand workstation. All Autonomous Desks with ANSI/BIFMA certification are rigorously tested and approved for Top Loading, Load Ease, Lock Mechanism, Extendible Element or Roll-Out Shelf Cycle, Out Stop, Rebound, Racking, Leg Strength, Horizontal and Vertical Adjustment, Stability, Cycle Testing for Receding Doors, Interlock, Drop Test for Receding Door, and Unit Drop.
In their own words, “This standard specifies acceptance levels to help ensure reasonable safety and performance independent of construction materials, manufacturing processes, mechanical designs, or aesthetic design.”
Which Autonomous Desks come ANSI/BIFMA certified?
The following models are ANSI + BIFMA certified:
Autonomous Desk Eureka
Autonomous Desk Expanse
Autonomous Desk DuoSpace
Autonomous Desk DIY
Do Autonomous electric desk frames consume a lot of electricity?
No. Autonomous Desks are exceptionally environmentally friendly. By cutting standby power usage from an average 1-2 Watts down to an industry-leading maximum of 0.1 Watts, our electric standing desks are engineered to save energy and minimize carbon emissions.
How do I determine which one is right for me?
First, factor the available space you have to set up your rising desk, the amount of equipment that you need to place on your raising desk, and your standing/sitting height. Then you can consider the height range, desktop sizes, and weight capacities that are available. Provided to help you with your decision, check out the specs tab under each desk for more detailed information, or pull up the comparison table to see a side-by-side breakdown.
Eureka or Eureka Max - which is right for me?
That depends on what you’re looking for. We love both models but they do cater for different needs. The Autonomous Desk Eureka is the fuss-free option that delivers an all round package of solidity and flexibility, at incredible value. The Pro version has more range and a greater degree of automation.
For instance, one difference in height range. The Autonomous Desk Eureka offers a height range of 29.3–48.5 inches, while the Max offers more flexibility with 26.2–52 inches.
Are your electric desk frames compatible with my own provided desktop?
Sure. You’ll be able to choose from Eureka, Eureka Max and L-shape options. Just make sure to check the specs for each frame, and design your desk top accordingly.
The Autonomous Desk DIY includes the complete frame and motor kit. Create the desk that suits your personality by choosing a standing desk frame and your own custom desk top, or use the desk top you already have and treat yourself to the ultimate upgrade.
I live outside of the United States. Will your product work with my outlets and power voltage?
Yes! All stand-up desk orders that are shipped internationally come with all corresponding power converters and power cord plugs pre-installed.
How to set Autonomous Desk presets?
Setting the preset heights on a height adjustable desk is simple. First, adjust the height of the desk to your liking. After that, hold down the button with the letter "M" on the electronic pad. When the LED screen displaying the height flashes, press a number button you want to associate with that height. The height is now saved in memory, and you are ready to work smarter!
Can I attach a keyboard tray?
You sure can! Autonomous table tops are 1 inch thick. As long as your under-desk keyboard tray can accommodate this thickness you’re good to go.
Health Benefits
Is standing better than a sitting?
Ultimately, it’s a balance. Sitting for an extended period can lead to an increased risk of heart disease, diabetes, and obesity. By standing at points throughout the day, you eliminate those health problems, including back strain and poor blood circulation. However, standing for too long may do more harm than good.
Using a height adjustable standing desk allows you to easily alternate between sitting and standing throughout the day. This encourages healthy habits like taking breaks to move around and refresh your mind after a period of body inactivity.
How long should you stand at work?
Sitting at a desk all day takes a toll on your health. According to a University of Waterloo study, standing with an adjustable desk for at least 30 minutes every hour provides health benefits - though other experts say 15 minutes every hour is enough.
While results vary with research, try to avoid putting a strain on your legs by standing for extended periods. Forcing yourself to stand for hours can cause more harm than good, so opt for a standing office desk to alternate your position throughout your day.
How high should my standing desk be?
When standing with a rising desk, the ideal height is at elbow level. Adjust your tabletop to ensure that when your forearms are laid flat on your desk in a typing position, they lie at a 90-degree angle to the floor.
Can a height adjustable desk be used for gaming?
Yes! A sit-stand desk is great for relieving back, neck, and shoulder discomfort, and supports better posture during hours of epic gaming. Standing naturally increases your energy and focus, rather than relying on sugary drinks or caffeine to give you an extra boost.
Shipping & Returns
Do you have a showroom where I can see your product?
No. Currently, Autonomous operates solely online. We understand that you may want to try out our product before you buy, so we’ve implemented a 30-day trial period with free returns if you don’t love your desk.
Do you ship outside of the USA?
Yes! We provide shipping services to the majority of countries worldwide, including:
United States - The 48 contiguous United States
Canada - All provinces, including Vancouver Island - BC
Countries in the European Union, Switzerland, the UK (except Greece, Turkey, and Lebanon)
Due to restrictions on shipment from our carrier partners, the Autonomous Desk is not eligible to ship to APO and FPO Military addresses.
How much is shipping for an order?
All of our standard size desks include free shipping. Autonomous Desk Expanse, XL table tops, and Autonomous Desk L-Shaped incur additional shipping fees. Once you add your desired shipping address to your order, you’ll be able to see the final cost of your order including all additional shipping charges and/or taxes that may apply.
Please note: For international orders, we do not cover any customs fees that may be required upon entering your country.
Do you offer expedited shipping?
No. Currently, we only offer standard ground shipping services that do not require a signature upon delivery.
If I return the product, how long does it take to receive my refund?
For all refund inquiries, please contact us to request a refund.
After receiving confirmation of refund from our customer support team, the refunded amount will be reflected in the original payment account within 3-5 business days.
Please note:
A refund can only be sent to the original payment method. If you no longer have access to that payment method, please inform a customer support agent before we process the refund.
If your order was paid using store credit, you can log-in to your account and check your available store credit within 24-48 hours.
Sale Items, Discounts + Financing
Will my health insurance cover the cost of an adjustable table?
This of course depends on your insurance policy. It is possible to claim your stand-up desk purchase via health insurance if you hold a valid standing prescription from a recognized health professional. Your insurance will cover the cost of your workstation as long as you have a valid prescription and the item/s falls within the margins of your health insurance policy.
Do you offer price breaks/volume discounts for multiple orders?
Yes we do! With our progressive Buy More, Save More discounts, the bigger your order the more you save per unit. The best part is that our Bulk Order discounts are offered from as little as 3 units. Head over to our Bulk Order page to learn more.
Do you offer discounts?
For all products that are currently on sale, including height adjustable standing desks, head over to the Sale Page.
What financing options do you provide with orders?
When paying for your order:
Autonomous accepts the following credit card: Visa, Mastercard, Discover, American Express.
Autonomous provides other express checkout methods including: Paypal, Amazon Pay, Google Pay, Affirm.
Please note:
For Bulk Orders that may require payment via wire transfer, check, or billed to your company, please CONTACT US HERE for assistance.
In some circumstances, you might be limited to using certain credit cards and express checkout methods based on your location. Make sure that you are on the correct checkout page for your country before processing the payment, your page location can be found at the top right corner of the web page in between the search and profile icons.
Is there any additional or hidden sales tax that may be applied to my order?
Depending on your final shipping location, additional taxes may be applicable in some regions:
USA and Canada: Any additional sales tax is applied at checkout and is calculated from the final shipping location provided with your order placement.
Countries in the EU: VAT is included in the final product prices published on our EU website.
Other countries: No additional taxes will be applied at checkout. However, additional import taxes and/or carrier fees may be applied once your shipment arrives at customs of your country. Any additional fees will need to be paid by the customer.
If you have any further questions regarding state taxes, feel free to CONTACT US for assistance.
How do I file a tax-exemption for my order?
Autonomous supports tax exemption claims only for EU business orders and US orders that can provide a tax exemption certificate. You are required to pay all additional taxes/VAT prior to filing your tax exemption claim. Please note: For business account orders, we only accept one tax-exempt account from one EIN (Employer Identification Number)/VAT number.
Here’s a step-by-step guide on how to file for tax exemption:
Complete the Tax-Exempt or VAT Application by following the prompted questions and uploading documents.
Head to the Track Your Order page, or follow this article to head to the "Your orders" page.
Click on "Request sales tax exemption" next to the relevant order.
Follow all prompts/questions and upload all relevant document(s), then hit "Submit".
Once your application is submitted, your documents will be reviewed. Please note: It may take up to 5 business days for your status to be approved or denied. If approved, you will get a tax or VAT refund transferred to your original payment method.
If you require a new invoice with your company information and tax refund, please CONTACT US for assistance.
Assembly
Does Autonomous offer assembly service?
No. Autonomous does not provide an assembly service at this time. Don’t stress out about it though. Autonomous best sit-stand desks are easy to assemble with clear instructions and all necessary tools included.
What if I have a question about assembling?
First, try watching these instructional videos:
Autonomous Desk Eureka Assembly Guide
If you still need help, please reach out to our Customer Support team.
What tools do I need to put together?
All assembly tools required are included in each desk package.
Roughly how long does it take to assemble?
Most customers finish setting up their new desk out of the box in just 30 minutes. Although not essential, getting an extra pair of hands to help with assembly is always a good idea.